• What happens if I leave my orders unpaid?
• What can I do to avoid common problems when placing orders?
• What are the common inquiries about Cancelled Orders?
• Can I call GTmax to place an order?
• Can I change items from my order after my order has been processed?
• Can I change my payment method after I have placed my order?
• Can I order without an account on GTmax?
• Can I change my order details after placing an order?
• How do I place an order?
• How do I remove an item in my shopping cart?
• Will I receive an order confirmation after placing my order?
• I have ordered and confirmed payment with GTmax, what should I do next?

• What is the Cancellation Policy of GTmax? Why was my order canceled?
• Can I cancel my existing order so I can use a voucher?
• Do I have to pay a fee when I cancel my order?
• How do I know if my cancellation request was accepted?
• I accidentally ordered duplicate items.
• What should I do? I just canceled my order.
• When will I get my money back? How do I cancel my order?

• Q: Where/when can I collect my grant motorbike?
  • A: Branch where you make your purchase.
  • 1. Customer who purchase (before April 2021) will only get your grant motorbike after fully paid your loan amount.
  • 2. Customers who purchase (after April 2021) will get the grant together with your motorbike. Gov. New rule
•  Q: What happen if my grant motorbike/roadtax loses?
  • A: You need to go to JPJ to apply a new grant/roadtax.
• Q: Who should I send a copy of my payment receipt?
  • A: To the represent loan person in charge
•  Q: What if I lose my motorbike or accident?
  • A: Make a police report, and send it to your representing insurance.
•  Q: Can I change ownership if my loan is not fully paid?
  • A: No, you can only change ownership after paying full loan amount.
•   Q: Can I purchase motorbike if I’m having car loan/house loan?
  • A: Yes, if your scoring is perfect.
•  Q: Can I have a soft copy of my purchasing receipt?
  • A: After you do a police report because of policy issue.
•   Q: Can I have a soft copy of my grant motorbike?
  • A: Yes, you can have a soft copy from us.
•  Q: Can a relative/friend collect grant motorbike for the owner?
  • A: No, because we need owner signature to avoid any error in the future.
•  Q: Do I need an appointment to visit the service centre?
  • A: No, you can just visit/walk into any of our branches anytime.
•  Q: How can I pay my loan?
  • A: Depend on what loan you are using. Is either walk-in/transfer/auto-debit?