• What happens if I leave my orders unpaid? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• What can I do to avoid common problems when placing orders? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• What are the common inquiries about Cancelled Orders? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Can I call GTmax to place an order? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Can I change items from my order after my order has been processed? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Can I change my payment method after I have placed my order? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Can I order without an account on GTmax? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Can I change my order details after placing an order? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• How do I place an order? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• How do I remove an item in my shopping cart? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Will I receive an order confirmation after placing my order? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• I have ordered and confirmed payment with GTmax, what should I do next? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.

• What is the Cancellation Policy of GTmax? Why was my order canceled? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Can I cancel my existing order so I can use a voucher? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• Do I have to pay a fee when I cancel my order? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• How do I know if my cancellation request was accepted? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• I accidentally ordered duplicate items. For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• What should I do? I just canceled my order. For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.
• When will I get my money back? How do I cancel my order? For help with this, please click the WhatsApp icon at the bottom of the page to chat directly with our customer service team.

• Q: Where/when can I collect my grant motorbike?
  • A: Branch where you make your purchase.
  • 1. Customer who purchase (before April 2021) will only get your grant motorbike after fully paid your loan amount.
  • 2. Customers who purchase (after April 2021) will get the grant together with your motorbike. Gov. New rule
•  Q: What happen if my grant motorbike/roadtax loses?
  • A: You need to go to JPJ to apply a new grant/roadtax.
• Q: Who should I send a copy of my payment receipt?
  • A: To the represent loan person in charge
•  Q: What if I lose my motorbike or accident?
  • A: Make a police report, and send it to your representing insurance.
•  Q: Can I change ownership if my loan is not fully paid?
  • A: No, you can only change ownership after paying full loan amount.
•   Q: Can I purchase motorbike if I’m having car loan/house loan?
  • A: Yes, if your scoring is perfect.
•  Q: Can I have a soft copy of my purchasing receipt?
  • A: After you do a police report because of policy issue.
•   Q: Can I have a soft copy of my grant motorbike?
  • A: Yes, you can have a soft copy from us.
•  Q: Can a relative/friend collect grant motorbike for the owner?
  • A: No, because we need owner signature to avoid any error in the future.
•  Q: Do I need an appointment to visit the service centre?
  • A: No, you can just visit/walk into any of our branches anytime.
•  Q: How can I pay my loan?
  • A: Depend on what loan you are using. Is either walk-in/transfer/auto-debit?