Refund Policy
Have a question regarding GT-Max's refund policy? Please read below.
Refund Process
1. Request a Refund
Contact us via WhatsApp or Email to submit a refund request.
2. Refund Processed in 24H
Every refund request is verified and processed in 24 hours during working days.
3. Receive a Notification
You'll receive a notification via email. Payment will be processed by banks.
4. Refund Credited
You will receive the refund payment in 1 working day.
FAQ
1. My roadtax cannot be renewed due to JPJ / PDRM blacklist. Would I receive a refund?
Yes. You'll receive a refund for your roadtax payment.
2. My insurance policy has lower price than charged. Would I receive a refund?
Yes. If your actual policy has a lower price, we'll inform you via email to submit a refund request.
3. How long does it take?
You'll receive confirmation for refund in 1 working day.
4. Is there any processing fee?
No processing fee will be applied.
