Insurance Policy
Have a question regarding GT-Max's insurance policy, purchasing, or refund process? Please read below.
Refund Process
1. Request a Refund
Contact us via WhatsApp or Email to submit a refund request.
2. Refund Processed in 24H
Every refund request is verified and processed in 24 hours during working days.
3. Receive a Notification
You'll receive a notification via email. Payment will be processed by banks.
4. Refund Credited
You will receive the refund payment in 1 working day.
Frequently Asked Questions (FAQ)
Refund FAQ
1. My roadtax cannot be renewed due to JPJ / PDRM blacklist. Would I receive a refund?
Yes. You'll receive a refund for your roadtax payment.
2. My insurance policy has lower price than charged. Would I receive a refund?
Yes. If your actual policy has a lower price, we'll inform you via email to submit a refund request.
3. How long does it take?
You'll receive confirmation for refund in 1 working day.
4. Is there any processing fee?
No processing fee will be applied.
Other FAQ
1. Can I purchase this product direct from insurance company?
Yes, to purchase direct from your preferred insurer, you may contact insurer, visit insurer’s website or walk-in to nearest insurer’s branch.
2. Is there any after sales & claims services offered to customer after Insurance purchase?
Yes, GT-MAX Motors (M) Sdn. Bhd. as a registered agent provides 1) product advisory, 2) assistance in changing/updating policy details, and 3) claims assistance. Alternatively, you may also contact your chosen insurance company directly for after sales services.
