Insurance Policy
Have a question regarding GT-Max's insurance policy, purchasing, or refund process? Please read below.
Refund Process
1. Request a Refund
Contact us via WhatsApp or Email to submit a refund request.
2. Refund Processed in 24H
Every refund request is verified and processed in 24 hours during working days.
3. Receive a Notification
You'll receive a notification via email. Payment will be processed by banks.
4. Refund Credited
You will receive the refund payment in 1 working day.
Frequently Asked Questions (FAQ)
You are entitled for premium refund upon cancellation of the policy, subject to the refund policy as outlined in the Policy Wording. Please refer to Policy Wording available at www.allianz.com.my
Refund FAQ
1. My roadtax cannot be renewed due to JPJ / PDRM blacklist. Would I receive a refund?
Yes. You'll receive a refund for your roadtax payment.
2. My insurance policy has lower price than charged. Would I receive a refund?
Yes. If your actual policy has a lower price, we'll inform you via email to submit a refund request.
3. How long does it take?
You'll receive confirmation for refund in 1 working day.
4. Is there any processing fee?
No processing fee will be applied.
Other FAQ
1. Can I purchase this product direct from insurance company?
Yes, to purchase direct from your preferred insurer, you may contact insurer, visit insurer’s website or walk-in to nearest insurer’s branch.
2. Is there any after sales & claims services offered to customer after Insurance purchase?
Yes, GT-MAX Motors (M) Sdn. Bhd. as a registered agent provides 1) product advisory, 2) assistance in changing/updating policy details, and 3) claims assistance. Alternatively, you may also contact your chosen insurance company directly for after sales services.
